What happens if a design isn't unlocked from the stretch goals?
Backers will be able to cancel their pledge before the end of the campaign if the design they want isn’t unlocked. After the campaign ends backers will be able to select from unlocked designs, which if the backer has more items that unlocked designs then they’ll be able to choose a duplicate pin.
Last updated: October 03, 2024 08:29
shipping
backers are responsible for paying their vat or import fees, if those aren’t paid the package will be sent back.
Last updated: October 03, 2024 08:30
Free Mini Pin
The way to get the free mini pin is to back for at least 3 pintober campaigns. This will allow you to receive the free pin with your pledges.
Last updated: October 03, 2024 12:51
delays?
customers will be kept up to date about the state of the project in updates if there are delays.
Last updated: November 12, 2024 07:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.